For freight claims teams

ClaimFlow catches claim deadlines before they lapse.

ClaimFlow is a claims assistant for mid-sized international freight forwarders. It classifies incoming claims, tracks convention deadlines, and runs document checklists.

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Paste a sample or past claim and see how the system walks it through.
Case20260904-0042
e-mail
CategoryCargo damage
Mode of transportAir
ConventionMontreal
Delivery date2026-09-04
Notice of claim deadline by 2026-09-18
Miss this date and no action lies against the carrier. Montreal Convention, Art. 31(4).
Document checklist
  • Air Waybill (AWB)
  • Damage report / handling report
  • Photos of the damage
  • Commercial invoice
  • Packing list
  • Written claim within 14 days
  • Declaration of interest in delivery
Who it's for

Mid-sized international forwarders still handling claims by hand.

Claims teams where requests arrive by email and live across threads with carriers, insurers and clients. Where one missed step can close the door on recovery.

10+
employees
5
transport conventions covered
Problem and solution

Claims get lost in inboxes. ClaimFlow keeps them in one place.

Today
  • Claims arrive by email and dissolve into long threads.
  • Convention deadlines are calculated by hand, one rule set at a time.
  • The document set for recovery depends on an operator's memory.
With ClaimFlow
  • Every request lands on one case list, with a category and a summary.
  • Deadlines are computed from case dates under the governing convention.
  • The document checklist appears on its own, matched to the claim type.
01
Intake
Claim email
02
Classification
Category, mode, urgency, summary
03
Deadline
Convention and dates computed
04
Checklist
Documents to collect
What it does

The three jobs that cost a claims team the most time today.

01

Claim classification

Recognises the category, claim type, mode of transport and urgency. Extracts the delivery date and prepares a summary.

02

Convention deadlines

Tracks notice and time-bar deadlines under the governing convention, computed from case dates.

CMRHague-VisbyMontrealCIM/COTIFNational carriage law
03

Document checklists

Maintains the document list required for each claim type, built on two decades of hands-on freight experience.

The AI classifies and summarises. Deadlines, statuses and rules are deterministic. ClaimFlow supports the operator and never makes legal decisions.
Why it matters

A missed deadline closes the door on recovery.

The heaviest cost is rarely the rule itself. It's the manual work and correspondence across many parties. Requests dissolve into inboxes, and convention deadlines lapse before anyone reacts.

Every unhandled claim is a cost that never shows up in reports: lost recovery and lost team time. ClaimFlow takes that work off your people and makes sure nothing falls through.

Unlike claims modules inside TMS systems, ClaimFlow runs as a layer on top of the systems you already use, with checklists built on two decades of industry experience.
Early access

Building ClaimFlow with claims teams.

Join the waitlist to get early access and help shape the product.

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